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10 min Each tier is earned once a customer has placed a set number of recurring orders. Gifts wait in their portal to redeem; discounts apply to the next order automatically.
1

Turn the program on

  • Open Settings > Rewards and flip Enable rewards, in the Rewards program panel on the right.
  • Left off, the page warns that tiers won’t be earned until the program is on.
Checkpoint: the program is on, or deliberately off while you build tiers first.
Settings > Rewards: the program switch, reward tiers with their rewards, and the reset section below.
2

Build the tiers

  • Click Add tier and set its earn point: Earned after N recurring orders.
  • Add reward fills the tier. Three kinds:
  • A tier can hold any number of free gifts but only one discount.
  • Pick gifts from inside the Shopify admin; opened anywhere else, Choose gift only tells you the picker needs the Shopify admin.
Checkpoint: every gift resolves to a real product.
3

Save, then watch it work

  • Save. The banner confirms: “Reward settings saved.”
  • View analytics in the title bar opens Analytics > Rewards: processed versus claimed and top gifts.
  • Per subscriber, earned rewards live on the subscription page’s Reward history card and available gifts in Available rewards (When a reward goes missing).
Checkpoint: the first earned reward shows up in Reward history.
The one dangerous control here is Reset all order counts, under Reset reward progress. It sets every customer’s recurring-order count back to zero and can’t be undone; the tiers stay. Use it for relaunches, not tidying.
Last modified on November 5, 2026