> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opensubs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Brand and word the portal

> Logo and colors, every phrase rewritable, and an FAQ that deflects tickets.

OPENSUBS PLATFORM

15 min

Three screens make the portal look and sound like your store: branding, translations, FAQ.

**1. Brand it**

* **Settings > Branding** holds the look: logo, colors, and theme for the customer account area, with **Customer portal features** lower on the page ([What subscribers can do for themselves](https://docs.opensubs.com/platform-v2/run/what-subscribers-can-do-themselves.md)).
* The live preview shows changes as you make them, desktop and mobile.

![Settings > Branding: theme presets and logo on the left, the live portal preview with sample data on the right.](https://mintcdn.com/opensubs-docs/T6NpYT9MdOxqnOk5/images/platform-v2/run/41-branding-preview.png?fit=max\&auto=format\&n=T6NpYT9MdOxqnOk5\&q=85\&s=2d8fec96c36c6fc491a5d89e2b6e9163)

> [!TIP]
>
> **Checkpoint:** the preview looks like your store, both sizes.

**2. Reword it, in any language**

* **Settings > Translations** lists every phrase the portal can say, editable per language and searchable.
* Edit the English row to reword the portal store-wide; every other language layers on top.
* A blank field falls back to the default wording; each language saves as a whole.
* A draft language never serves to subscribers; its **Preview** link is the only place it renders until you set it live.

> [!TIP]
>
> **Checkpoint:** the phrases subscribers see most read like you.

**3. Add the FAQ**

* **Settings > FAQ** holds the portal's help content in sections of questions and answers; the portal shows no FAQ item until you add rows.
* The **Dashboard FAQ block** switch (off by default, on the Branding page) puts the FAQ on the portal dashboard.
* A section named **Featured** (any capitalization) feeds the portal's featured help block. Renamed, the dashboard's FAQ block falls back to your first section and only the FAQ page's featured preview drops.
* Saving replaces the whole FAQ; removed rows don't survive anywhere.

> [!TIP]
>
> **Checkpoint:** the questions your inbox answers weekly are in the FAQ.


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